Customer Satisfaction Policy
Our company is committed to providing transparent, fast and solution-oriented service by ensuring customer satisfaction.
Customer Satisfaction Policy
Guided by the vision of “Customer Orientation,” our company acts with transparency, speed, reliability, and a commitment to customer satisfaction when addressing our customers’ needs.
In line with these principles, our company is committed to:
- Recording and monitoring all complaints, suggestions, requests, feedback, and compliments,
- Treating every notification received from customers, personnel, and all other stakeholders as an opportunity for continuous improvement; handling each one objectively, fairly, carefully, and with confidentiality, and providing effective solutions,
- Implementing corrective and preventive actions to avoid the recurrence of dissatisfaction, and continuously improving our business processes to meet customer expectations,
- Ensuring all our efforts remain solution-focused,
- Providing services that comply with legal, financial, operational, institutional, and other applicable requirements,
- Ensuring the highest level of customer satisfaction with our products and services.
General Manager